سياسة الاسترداد

At IPTV Smarters Pro, we are committed to delivering a high-quality user experience. However, due to the digital nature of our services, we have established this refund policy to clarify the circumstances under which a refund may be granted.

1. General Conditions

By subscribing to our services, you agree to our refund policy as outlined here.
Payments made for subscriptions are generally non-refundable.
Exceptions to this rule are described in the sections below.

2. Eligible Refunds

Refunds may be granted in the following situations:

2.1. Major Technical Issues

If you are unable to access the application or its core features due to technical problems unresolved by our support team, you may request a refund under the following conditions:

  • You have contacted our technical support to report the issue.
  • We have failed to resolve the issue within a reasonable timeframe.

2.2. Incorrect Billing

If an incorrect amount has been charged or debited from your account (e.g., double billing or incorrect amount), you are eligible for a refund.

2.3. Right of Withdrawal (per local laws)

In accordance with applicable laws, you may be entitled to a refund if you exercise your right of withdrawal within a specific period (usually 14 days after the initial purchase or subscription).

  • This right applies only if you have not started using the services or digital content.

3. Non-Eligible Cases

Refund requests will be declined in the following situations:

  • You have used the application or accessed a significant portion of the services after purchase.
  • The issue is caused by an unstable or inadequate internet connection on your end.
  • You failed to cancel the automatic renewal of your subscription before the billing date.
  • Refund requests for promotions or special offers not specified as refundable.

4. Refund Request Procedure

To request a refund:

  1. Contact our customer service: Send an email to [email address] or use the contact form within the application.
  2. Provide the necessary information:
    • Your account ID.
    • Proof of purchase (receipt, bank transaction, etc.).
    • A clear description of the issue encountered.

Processing Time: We will review your request within 7 to 10 business days. If approved, the refund will be processed through the original payment method.

5. Refund Method

Refunds will only be made through the payment method you used at the time of purchase (credit card, PayPal, etc.). We are not responsible for delays caused by your financial institution.

6. Policy Modifications

We reserve the right to modify this refund policy at any time. Any changes will be published on our application and will take effect immediately for new subscriptions.

7. الاتصال

For any questions regarding our refund policy, please contact us:

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